Abstract

The rapid shift toward remote and hybrid work models in the aftermath of the COVID-19 pandemic has fundamentally transformed the dynamics of teamwork in organizations. While digital platforms have enabled collaboration across geographical boundaries, they have also created challenges related to communication, trust, motivation, and employee well-being. Emotional intelligence (EI), which refers to the ability to recognize, understand, and regulate emotions in oneself and others, has emerged as a crucial competency for enhancing remote team performance in this digital workplace environment. This paper investigates the role of emotional intelligence as a catalyst for improving the effectiveness of remote teams. Drawing from theoretical and empirical literature, it explores how EI competencies such as self-awareness, empathy, adaptability, and relationship management contribute to trust-building, conflict resolution, and collaborative engagement in virtual contexts. The study also examines challenges such as emotional disconnection, digital fatigue, and cultural differences that may hinder team performance in remote settings. A conceptual model is proposed, highlighting the mechanisms through which EI can enhance communication, motivation, and productivity in digitally mediated teams.

Keywords: Emotional Intelligence, Remote Work, Digital Workplace, Team Performance, Virtual Collaboration